Terms and Conditions of Service

Company Name: Zim Tours And Safaris LtD
Company Number: 07998793
Registered Address: Bristol

1. Your Contract

• The Contract: A binding contract is formed when we issue a Booking
Confirmation Invoice to the Lead Name.
• Lead Name Authority: The Lead Name accepts these terms on behalf of all
party members and remains the primary point of contact for all
correspondence.
• Age Restriction: The Lead Name must be at least 18 years old at the time of
booking.

2. Flight Exclusion & Your Responsibility

No Flights Included: This booking does not include flights or air travel of
any kind.
• Arrival Responsibility: You are entirely responsible for booking your own
flights to Victoria Falls Airport (VFA) or relevant regional hubs.
• Missed Connections: We are not liable for any flight delays, cancellations, or
missed tee times caused by airline scheduling issues.

3. Financial Protection

• Legal Compliance: We comply strictly with the UK Package Travel and Linked
Travel Arrangements Regulations 2018.
• Insolvency Security: All customer payments are fully protected in the event
of our financial insolvency.
• Protection Method: We are a member of Protected Trust
Services(membership number 6524 ).Your payments are held in a secure
and ring fencedHSBC trust account that is managed by external
trustees.Our membership can be verified by contacting PTS directly.

4. Pricing, Deposits, and Payments

• Non-Refundable Deposit: A non-refundable deposit of 20% per
golfer is required at the time of booking to secure your hotel rooms and fixed
golf tee times.
• Final Balance Due Date: The remaining balance must be paid in full no later
than 90 days before your scheduled departure date.
• Late Payment and Cancellation: If we do not receive the balance by the due
date, we reserve the right to treat your booking as cancelled by you. In this
event, your non-refundable deposit will be forfeited in full.
• Payment Methods: Payments must be made via bank transfer / Credit
Card in British Pounds (GBP).
• Currency Fluctuations & Local Fees: Tour costs are heavily tied to the US
Dollar (USD), which is the primary currency for tourism in Victoria Falls. We
reserve the right to pass on price increases resulting from severe currency
fluctuations or sudden increases in Zimbabwe government park fees/taxes. We
will absorb any increase up to 2% of the holiday price before any surcharge is
applied.

5. Golf Specific Conditions, Wildlife & Weather

• Handicap Certificates: It is your responsibility to carry a valid golf handicap
certificate if required by local clubs.
• Caddies & Golf Carts: Unless explicitly stated, local caddie fees, tips, and
golf cart rentals are payable directly to the club in Victoria Falls.
• Wildlife Interactions:
◦ Natural Habitat: You acknowledge that the golf course in Victoria Falls is
situated within or adjacent to natural wildlife habitats. Free-roaming
wildlife (including but not limited to elephants, warthogs, baboons,
crocodiles, and hippos) may be present on the course at any time.
◦ Safety & Conduct: You must strictly follow all local club safety rules, local
guide instructions, and signage regarding wildlife. Approaching, feeding,
harassing, or provoking wild animals is strictly prohibited.
◦ Operator Liability: We accept no liability for injury, loss, damage, or death
resulting from wildlife interactions, nor for any disruptions, delays, or
cancellations to your play caused by animals occupying the course.
◦ Property Damage: We are not responsible for any damage or theft of golf
equipment, personal belongings, or clothing caused by wildlife (including
baboons or monkeys on the course or carts).
• Extreme Weather & Force Majeure Play:
◦ Climate & Safety: Victoria Falls is subject to tropical weather conditions,
including heavy downpours, flash flooding, high temperatures, and severe
lightning. For your safety, local club management or tournament officials
hold the ultimate authority to suspend or cancel play.
◦ No Refunds for Weather: We accept no liability, and will offer no refunds or
compensation, for missed holes, shortened rounds, or completely cancelled
tee times caused by adverse weather conditions, course flooding, or lightning
hazards.
◦ Rain-Check Policies: Any "rain-check" vouchers or rescheduled tee times
are subject entirely to the discretion and availability of the local golf club,
not the operator.
◦ Personal Safety: You are expected to exercise common sense regarding
weather risks. If lightning is present, you must leave the course
immediately, regardless of whether an official siren has sounded.
• Course Conditions: We are not liable for course maintenance, weather-
related course closures, or green aeration schedules.
• Missed Tee Times: Tee times are strictly fixed. No refunds are given for
missed tee times due to personal delays.

6. Golf Specific Conditions, Wildlife & Weather

• Exclusion of Responsibility: We are only responsible for the specific
accommodation, golf arrangements, and transfers explicitly detailed in your
Booking Confirmation Invoice.
• Independent Arrangements: You may choose to book additional excursions,
safaris, tours, extreme sports, or activities independently before departure or
while in Victoria Falls (whether through your hotel desk, local operators, or
third-party websites).
• No Operator Liability: Any such activities do not form part of your package
holiday with us. We accept absolutely no liability, responsibility, or financial
obligation for the provision, safety, performance, or standard of any
independent activities booked directly by you.
Contractual Relationship: Your contract for those services lies entirely with
the local supplier providing the activity, and you participate at your own risk.

7. Cancellations & Amendments by You

• Notice: Cancellations must be submitted in writing by the Lead Name.
• Cancellation Charges: Charges apply based on when we receive your
written notice:
◦ More than 60 days before departure: Deposit only.
◦ 31 to 60 days before departure: 50% of total cost.
◦ 30 days or less before departure: 100% of total cost.
• Booking Amendments: Changes to your booking are subject to availability
and may incur an administration fee per change plus any supplier costs.

8. Cancellations & Alterations by Us

• Itinerary Alterations: We plan tours far in advance and may need to make
minor changes to your hotel or itinerary.
• Significant Changes: If we make a major change, you can accept the
change, take an alternative tour, or cancel for a full refund.
• Force Majeure: We are not liable for cancellations or alterations caused by
"Force Majeure" events, including war, political unrest, natural disasters, or
pandemics.

9. Passports, Visas, and Health Requirements

• Entry Requirements: You must hold a passport valid for at least 6 months
past your return date.
• Zimbabwe Visas: Most UK citizens require an entry visa for Zimbabwe
(available online or on arrival). It is your responsibility to obtain this.
• Health & Malaria: Victoria Falls is a malaria risk zone. You are solely
responsible for seeking professional medical advice and acquiring necessary
anti-malarial medication or vaccinations.

10. Travel Insurance Requirement

• Mandatory Insurance: Comprehensive travel insurance is compulsory for all travellers.
• 11.Specific Coverage:
• Your policy must explicitly cover golf equipment, medical repatriation, and emergency medical
treatment within Zimbabwe.

• 12.Complaints & Governing Law
• Local Reporting: Any issues with hotels, transfers, or golf courses must be
reported immediately to our local representative or supplier to allow them to
resolve it on-site.
• Formal Complaint: If unresolved, write to us within 28 days of your return
with your booking reference.
• Jurisdiction: These terms are governed by English law and fall under the
exclusive jurisdiction of the courts of England and Wales.